Experience

10/13-present Director of Customer Support, Zenfolio, Inc.  Menlo Park, CA 
(10/11-10/13 Customer Support Supervisor; 8/10-10/11 Customer Support Representative)

  • Collaborate with executive, marketing, engineering, accounting, & product teams 
  • Lead all aspects of CS team, including scheduling, hiring, team-building, & training activities
  • Engage with customer base through various channels: forums, email, phone, chat, webinars 
  • Implement tools & policies to measure & improve CS team performance
  • Expand CS to international, multi-lingual, multi-channel coverage, 365 days/year
  • Evaluate & prioritize customer product requests & communicate to relevant stakeholders
  • Directly work with customers to resolve a wide range of escalations & account questions
  • Create, edit, & monitor all support channels, including help guides, surveys, email, & social media 


12/09-present Curator, Pivot Art Gallery  Online: www.pivotartgallery.com
          

  • Create, promote, & maintain the entirety of web content, blog, & social media identities
  • Manage & prioritize multiple tasks to maintain schedule of upcoming & existing artists
  • Evaluate, curate, & communicate with all artist applicants and featured website contributors

 
10/08-4/2010 Technical Support Specialist, liveBooks, Inc.  San Francisco, CA

  • Solved web-based technical and aesthetic issues for clients using a consultative approach
  • Participated in the building & maintaining of internal support tools 
  • Trained new employees in all aspects of the support team’s roles and responsibilities 

 
9/05-8/08 Assistant, Ursula Hobson Fine Art Framing  Philadelphia, PA
 

  • Orchestrated all aspects of framing production for prominent Philadelphia artists & designers
  • Organized & directed communications among clientele, departments, & business owner
  • Managed financial matters & maintained confidential monetary information of clients & company


9/04-8/05 Instructor/Assistant/Intern Maryland Institute College of Art  Baltimore, MD  

  • Developed course syllabus & lectured on the conceptual framework and history of video art
  • Solved a broad range of technical issues involving computer stations, student security, & exhibitions
  • Served as a Teaching Intern for several undergraduate courses: photography, film, history, technique 


Education  

5/05 Master of Fine Arts – Maryland Institute College of Art  Baltimore, MD
Photography and Digital Imaging, with a focus on the intersection of new and traditional filmic technologies

 5/03 Bachelor of Fine Arts – Wayne State University  Detroit, MI
Photography Major, Magna Cum Laude, with a focus on emerging digital imaging techniques and practicesType your paragraph here.